FAQs

BNK Generator Services

  • What size generator do I need? How do I correctly size a generator for my home?

    Generators provide homeowners with a reliable way to maintain power for essential appliances, critical systems, or their entire home. The right generator size depends on what you need to keep running during a power outage. Generator size refers to electrical capacity, measured in watts, rather than physical dimensions. To determine the capacity you'll need, identify which appliances and systems you want to run simultaneously—such as your refrigerator, air conditioning unit, and television. Calculate the total wattage these items consume to establish the electrical capacity required for your home.
  • How much will a generator cost?

    Generator pricing varies depending on electrical output (measured in watts) and available features. Our team will work with you to select a generator that meets your requirements while fitting within your budget. It's important to look beyond the initial investment and consider the peace of mind and reliability a generator provides—ensuring your family remains safe and prepared when emergencies arise.
  • What is a standby / automatic back-up / fixed generator?

    Standby generators are permanently mounted outside your home on a concrete foundation. These units typically run on natural gas or liquid propane and automatically start within seconds when they detect a power loss, regardless of whether you're home. Once utility power returns, the generator shuts itself off automatically.
  • Can I install a standby generator myself?

    Standby generators require professional installation. A qualified technician will properly connect the transfer switch and ensure your warranty remains valid and protected.
  • Do generators need maintenance?

    Similar to automobile engines, generators require routine maintenance including oil changes and filter replacements. Our skilled service technicians provide 24-hour emergency response and comprehensive generator maintenance services. Reach out to us to discuss our preventive maintenance programs.
  • Do I have to push a button to turn the generator on?

    No. A standby generator with an automatic transfer switch functions without any manual intervention. It continuously monitors your utility power supply, and when it detects an outage at your home, the backup generator starts automatically.
  • What do I have to do to make the generator work?

    Nothing is required once your generator has been properly installed. The only maintenance you'll need is an annual oil change performed by one of our certified technicians.
  • How do I know the generator is working?

    The generator conducts a self-diagnostic check and runs briefly on a weekly basis, though the exact schedule varies by manufacturer and model.
  • How much does a backup generator cost to operate?

    Standby generators operate on either natural gas or propane. The cost to run your generator depends on which home appliances, lighting, heating, or cooling systems you're powering, as well as current propane or natural gas prices.
  • How long will my generator run?

    A well-maintained backup generator will operate continuously as long as it has an uninterrupted supply of natural gas or propane. For example, a generator connected to a 500-gallon propane tank can run non-stop, 24 hours per day, for over a week.
  • How loud are whole-house generators?

    The majority of home generators are relatively quiet, averaging around 66 decibels at a distance of three meters (or approximately ten feet). This level of noise is similar to an air conditioner running or a telephone ringing. If your generator is louder than this, it's time to contact BNK Services.
  • How much maintenance will my generator need?

    It's important to schedule regular maintenance for your generator, just as you would for your air conditioner or furnace. We suggest getting a service check-up every six months and changing the oil annually. Remember, a generator is an engine, and for best performance, it needs regular maintenance.
  • Do you offer maintenance contracts?

    Yes! Our 15-point backup generator maintenance checklist checks all of the boxes to keep your generator running at peak performance.
  • Can a backup generator run the whole house?

    Absolutely. We will even help you determine the best generator for your needs so you do not end up in an emergency where you need your generator but it is not big enough to handle your needs.
  • Can I just run specific items?

    Yes, you can select specific electrical circuits to run essential appliances and items you and your family need during a power outage.
  • How long will my generator last?

    The lifespan of a generator depends on several factors, including its type, quality, usage, and how well it's maintained. With regular maintenance, such as oil changes, filter replacements, and general servicing, you can extend the life of your generator. The more diligently you maintain it, the longer it's likely to last. Remember, the actual lifespan can vary based on how often you use the generator and the conditions it operates in.
  • Can an automatic backup generator replace utility service?

    Definitely not! Using a generator as your main power source would be far costlier than getting electricity from the utility company, which spreads its production costs across many customers. Our automatic generators are designed to serve as a backup for utility power and are not intended for primary power use.
  • If I have a problem with my generator, where do I go for help?

    BNK Services is here for your repair/warranty service. Contact our team of professionals for the maintenance and repair of your home generator.
  • How does an automatic transfer switch work?

    The transfer switch plays a crucial role in your home's backup system. Its main job is to make sure your home isn't powered by both the utility and the generator simultaneously. When the utility power goes out, the generator's control panel detects this loss and signals the transfer switch to disconnect from the utility and connect to the generator instead. Once this happens, your home starts receiving power from the generator.